This Privacy Policy applies to our application named Thai Oasis and its associated subdomains (collectively, our Service). By accessing of using our Service you signify that you have read, understood, and agree to our collection, storage use, and disclosure of your personal information as described in the Privacy Policy and our Terms of Service
THAI OASIS (“we”, “us” or “our”), within this Privacy Policy refers to the relevant entity within the THAI OASIS that processes your personal information.
At Thai Oasis Group, we value your privacy and strive to protect your personal data in compliance with the governing laws in Malaysia. The purpose of this Privacy Policy is to explain why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or give feedback if you have concerns.
We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other legal, operational or regulatory reasons.
WHAT INFORMATION WE GATHER FROM YOU
We're here to make your experience with us as straightforward and pleasant as can be. When you sign up for an account, either online or in person, we may ask for some personal information like your name, ID number, gender, health details, job information, date of birth, address, contact number, email, and password.
In addition to that, we automatically collect some technical data about how you use our apps and website. This can include things like cookies, IP addresses, the type of browser you're using, your browsing history, when you visited our site, and where you were before you came to us.
We want you to know that sharing this information is entirely your choice. However, if you choose not to provide certain details, it might affect our ability to process your requests, orders or carry out the purposes described below.
SOURCES OF DATA
We gather your Personal Data from you when:
When you make purchases in our stores or through offline channels.
When you register an account on our Apps or Website.
When you use our related services, like signing up for loyalty programs or membership package.
When you explore our products, services, and interact with our website.
When you accept our cookies on your device.
When you engage with our customer support team through web forms, emails, phone calls, letters, or in-person meetings.
When you connect with us on social media, such as by liking, commenting, or sending private messages.
When you participate in our promotions, lucky draws, or customer surveys.
When our business partners or third parties refer you to us for joint promotions, collaborations, or voucher redemptions.
When your authorized representative shares your Personal Data with us, for example, when they purchase products or services on your behalf or as a gift.
When you willingly provide us with your Personal Data for any reason.
We want to emphasize that we do not collect your financial information or store credit card numbers. These details are handled directly by our third-party payment processors, each with their own privacy policy.
By accessing or utilizing our services, you are explicitly granting your consent for the aforementioned collection and processing of your personal information.
We kindly request that you ensure all Personal Data submitted to us is comprehensive, precise, authentic, and up-to-date. Failure to adhere to this requirement may regrettably lead to our inability to fulfill your requests for products and services as intended. Your cooperation in this matter is greatly appreciated.
PURPOSES FOR COLLECTION OF DATA
THAI OASIS may collect, use, disclose and/or process your Personal Data for one or more of the following purposes:
Appointment Management
We collect your information to schedule and confirm appointments efficiently.
Processing Applications
We use your personal information to process your applications for packages and loyalty programs.
Sales Monitoring
We monitor sales volume and spending information for business insights.
Market Research and Analysis
We conduct market research and statistical analysis to improve our services.
Fraud Prevention
We identify and, when possible, prevent fraud using your information.
Communication
We may communicate with you via SMS, telemarketing, or email to keep you informed about our products and services.
Promotions
Your data helps us promote offers on THAI OASIS products, services, and those of our partners.
Promotions and Contests
We administer your participation in promotions, lucky draws, and contests.
User Account
We register and maintain your user account, verifying your identity and age.
Order Processing
We process your orders for products or services, including payment processing.
Support Services
We provide supporting services related to your user account, such as cart items, wish lists, and notifications.
Communication
We communicate with you regarding your queries, requests, feedback, and account operation matters.
Marketing
For marketing purposes, we provide you with information about products, contests, services, and events from THAI OASIS and our partners.
Product-Specific Purposes
Your information may be used for specific purposes related to particular products or services, which we will inform you about separately on the respective product or service page.
DISCLOSURE OF PERSONAL DATA
Your Personal Data will be kept confidential but such personal data may be provided to the following parties for the purposes set out above:
our system administrators, front desk and manager;
business partners who separately maintain an account with you for loyalty or point redemption programs;
business partners or vendors in connection with the processing of any promotion, event or service organized by us;
agents, service providers and/or subcontractors of THAI OASIS and its affiliates;
any other person(s) required or permitted by law or any regulatory authority;
any other party whom you authorise us to disclose your Personal Data to
THAI OASIS will always take steps to ensure that your information is used by all third parties in accordance with this policy. We will not otherwise share, sell or distribute any of the information you provide to us without your consent.
TRACKING & COOKIES DATA
A cookie is a small text files that are placed on your device to help the site for record-keeping purposes. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to improve your browsing experience.
We use cookies on all sites related to THAI OASIS. We do link the information we store in cookies to any personally identifiable information you submit while on our apps or website. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You may still use our apps or website, but your ability to use some areas of our Service will be limited.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
CHILDREN'S PRIVACY
THAI OASIS Apps and Website do not seek to collect personal information about children under 18 through the Site, and you must be 18 or older to use the Site. We may collect information from parents with their verified consent regarding reservation plans for their families. If we learn and have actual knowledge of a child providing information through the Site, we will delete such information as soon as possible. Given the foregoing, and because we do not seek to collect information about children, we typically retain no information about children that could be reviewed. We will honor requests by a parent or guardian to review or delete information about their child.
HOW TO CONTACT US
If you have any queries, comments, complaints or updates about our Privacy Policy; wish to withdraw consent; exercise preferences or access or correct your personal information, please email your request to feedback@thaioasis.com.my or call 05-253 8966 from Monday to Friday, 10am to 6pm, excluding Public Holidays. Rest assured, your information will stay with THAI OASIS. We are committed to safeguarding your data and will always take necessary measures to prevent unauthorized access. THAI OASIS will only share personally identifiable information when necessary or as explained in this Privacy Policy. Your privacy is important to us.